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| The following are results within the CRM Services category. |
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| CATEGORY PATH |
+Browse Directory
---Business Solutions
----CRM
------CRM Services |
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All Reports |
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| ALL SOLUTIONS & RESEARCH |
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Successful eService: It's All about the Customer Experience
The main sections of this topic inclide:
- Current industry trends that are shaping the eService market
- Overview of the Primus Knowledge Suite and how it drives the overall customer experience in assisted service and self-service environments
- How Orange UK has successfully deployed Primus solutions within CRM and Contact Center teams to successfully manage customer interactions across a range of online and mobile channels
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