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| Successful eService: It's All about the Customer Experience | ||
| By Ginger Conlon, Editor-in-Chief | ||
| Title: | Successful eService: It's All about the Customer Experience View This Document |
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| Report Type: | Webcasts | |
| Publication Date: | 03 October 2004 | |
| Report Summary: | The main sections of this topic inclide: - Current industry trends that are shaping the eService market - Overview of the Primus Knowledge Suite and how it drives the overall customer experience in assisted service and self-service environments - How Orange UK has successfully deployed Primus solutions within CRM and Contact Center teams to successfully manage customer interactions across a range of online and mobile channels | |
| Language: | English | |
| File Type: | MULTIMEDIA | |
| Company's Name: | Primus Knowledge Solutions, Inc. | |
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