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ISO/IEC 20000 – The ITSM Standard – Why Should You Care?
By Hamid Nouri
Title: ISO/IEC 20000 – The ITSM Standard – Why Should You Care?
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Report Type: White Papers
Publication Date: 01 October 2006
Report Summary: About ISO/IEC 20000 ISO/IEC 20000, formerly known as BS15000, is the world’s first Service Management standard which is internationally recognized through the ISO certification scheme. The standard describes an integrated process approach to effectively deliver managed services to meet business and customer requirements. ISO/IEC 20000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC). ISO/IEC 20000 consists of two parts...
Language: English
File Type: PDF
No Of Page(s): 4
Company's Name: Nouri Associates, Inc.
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