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The following are results within the Call Centre Management category.

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Global manufacturer needed to replace legacy applications with a Web-based solution quickly. The CEO & CFO of DA NanoMaterials had expectations to save roughly $100,000 per annum with Web-based NetSuite, mainly by avoiding drag-on IT staff and maintenance costs of a client-server solution.

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Enterprise Collaboration: Integrating CRM Across the Enterprise This valuable white paper report expresses the primary challenges 700 Executives from organizations across the board are currently facing and what they are doing to meet these challenges.


Success Stories Flexibility is a major step to understanding the business needs of our clients and when Delcam were seeking a packaged sales and marketing system to replace their existing Lotus Notes solution, Achiever was selected because of its flexibility.


CRM White Papers Achiever has produced several white papers on the subject of CRM and their potential benefits.


Research some of Frontrange's most informative White Papers White Papers on: Mordernising Government, eGovernment, Understanding the build or buy decision, Delivering high value in service and support and managing your most precious asset.


Frontrange provides the insights to a number of their success stories Success stories include: Blackburn with Darwen Borough Council, British Energy, British Telecom, Ventura, Coca Cola, London Fire Brigade.


Special Report: Creating value for multi-national customers through cash management Global account management becomes more and more important because of an increasing internationalization of customer business and the banking industry.


Deutsche Post This case study shows how Softlab successfully took on the running of a major call centre project for Deutsche Post AG.


Global manufacturer needed to replace legacy applications with a Web-based solution quickly. The CEO & CFO of DA NanoMaterials had expectations to save roughly $100,000 per annum with Web-based NetSuite, mainly by avoiding drag-on IT staff and maintenance costs of a client-server solution.


Yankee Group: Tying Order Management Is Critical to CRM Success This executive whitepaper explores the importance of the order management component in your CRM system and how you can enhance and expedite the customer experience within your organization.


Call centre practises: Ten Ways to Ensure Your Practices Match Business and Customer Requirements This white paper presents ten suggestions on how to guarantee that call center practices are up- to-date and in sync with current business goals.

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