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The following are results within the Integrated groupware systems category.

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Offshore Outsourcing to India Offshore outsourcing of IT services when prudently executed drives up productivity gains, delivers attractive efficiencies in scale, cost and time-to-market, and contributes significantly to enterprise agility by freeing up precious intellectual resources in-house to deliver more strategic work.

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Call centre practises: Ten Ways to Ensure Your Practices Match Business and Customer Requirements This white paper presents ten suggestions on how to guarantee that call center practices are up- to-date and in sync with current business goals.


This white paper uses customer-service scenarios to demonstrate five levels of quality in the customer experience and relates each to the strategies and technologies that make it possible. This white paper ilustrates customer-service scenarios to clearly demonstrate on five levels of excellence in customer experience and relates each to the strategies and technologies that make it possible.


Offshore Outsourcing to India Offshore outsourcing of IT services when prudently executed drives up productivity gains, delivers attractive efficiencies in scale, cost and time-to-market, and contributes significantly to enterprise agility by freeing up precious intellectual resources in-house to deliver more strategic work.

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