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The following are results within the Messaging category.

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Sending FLASH Messages Quickly: Techniques for Low Latency Message Switching and Precedence Handling Military Messaging systems, and other messaging systems with time critical operational requirements such as Aviation (AMHS), require that high precedence messages are submitted, transferred and delivered very quickly.


Military Messaging Over Low Bandwidth Networks Military Messages often need to be transferred over low bandwidth networks such as HF radio and other “constrained communication channels”.


LEMONADE Profile: The Key Standard for Mobile Messaging LEMONADE is the Internet Engineering Task Force (IETF) technology being standardized for support of Mobile Email.

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Call centre practises: Ten Ways to Ensure Your Practices Match Business and Customer Requirements This white paper presents ten suggestions on how to guarantee that call center practices are up- to-date and in sync with current business goals.


This white paper uses customer-service scenarios to demonstrate five levels of quality in the customer experience and relates each to the strategies and technologies that make it possible. This white paper ilustrates customer-service scenarios to clearly demonstrate on five levels of excellence in customer experience and relates each to the strategies and technologies that make it possible.


XML Making Interactive Communications a Reality Alcatel's white paper report on Extensible Markup Language (XML) intensely informs the reader about all of XML's works and what it is all about.


LEMONADE Profile: The Key Standard for Mobile Messaging LEMONADE is the Internet Engineering Task Force (IETF) technology being standardized for support of Mobile Email.


Military Messaging Over Low Bandwidth Networks Military Messages often need to be transferred over low bandwidth networks such as HF radio and other “constrained communication channels”.


Sending FLASH Messages Quickly: Techniques for Low Latency Message Switching and Precedence Handling Military Messaging systems, and other messaging systems with time critical operational requirements such as Aviation (AMHS), require that high precedence messages are submitted, transferred and delivered very quickly.

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