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The following are results within the Change Management category.

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ISO/IEC 20000 – The ITSM Standard – Why Should You Care? About ISO/IEC 20000 ISO/IEC 20000, formerly known as BS15000, is the world’s first Service Management standard which is internationally recognized through the ISO certification scheme.


Status and Impact of ITIL Refresh (aka v3) If you are like most IT executives and professionals in the US, you have heard the industry buzz around “ITIL” and “ITSM” in the last 2-4 years.

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An Introduction to ITIL This report provides inside information about the concepts and complexities of the IT Infrastructure Library (ITIL) upon which Advantage's managed services are built.


A Guide to Outsourcing IT Support and Service Management This white paper that explains the concepts and benefits of outsourcing IT support and service management in a comprehensive manner, outlining the process for selecting a managed services partner.


Database Consolidation Enzo can be deployed in a way that greatly reduces the complexity of database consolidation efforts by eliminating the need to inventory Enterprise applications, reconfigure them and extensively test their connectivity.


On-Demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit. This paper explains what IT Asset Management is and how it could benefit every organization.


SaaS vs. Traditional ITAM tools - which approach is better? This white paper discusses the differences between on-demand ITAM applications (also known as Software-as-a-Service, or SaaS) and on-premise solutions.


Network Change & Configuration Management for the Enterprise This White paper shows how Device Authority Suite provides visibility into network devices such as in software, configuration information and hardware.


Implementing Changes Securely, Reliably and Automatically Throughout the Enterprise Network The DeviceAuthority Update Module enables reliable and secure implementation of changes throughout the whole network.


Information Security solutions BSI's Information Security website


Status and Impact of ITIL Refresh (aka v3) If you are like most IT executives and professionals in the US, you have heard the industry buzz around “ITIL” and “ITSM” in the last 2-4 years.


ISO/IEC 20000 – The ITSM Standard – Why Should You Care? About ISO/IEC 20000 ISO/IEC 20000, formerly known as BS15000, is the world’s first Service Management standard which is internationally recognized through the ISO certification scheme.

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