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The following are results within the Systems Management Services category.

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ISO/IEC 20000 – The ITSM Standard – Why Should You Care? About ISO/IEC 20000 ISO/IEC 20000, formerly known as BS15000, is the world’s first Service Management standard which is internationally recognized through the ISO certification scheme.


Status and Impact of ITIL Refresh (aka v3) If you are like most IT executives and professionals in the US, you have heard the industry buzz around “ITIL” and “ITSM” in the last 2-4 years.

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OnTrack - Implementation Methodology from Advantage Business Systems A structured key to the elements of OnTrack, Advantage's Methodology for the successful implementation of Microsoft Business Solutions finance and business management systems.


IT Telephony Design Guide This white paper report simply informs about the issues involved in creating an IP telephony or a VoIP network for transporting data and voice over common LAN or WAN infrastructures.


Secure Management Addressed in this white paper document are the secure management features of the OmniSwitch platforms including descriptions on the key aspects of the model.


Flight Centre: Rapid Expansion for Minimal Cost with Citrix Infrastructure This case study tells about how Citrix solutions have helped (via internet workings) to implement company expansion and to not feel the effects of the decline in demand for air travel.


Understanding the Fundamentals of Managed Availability This White Paper is the first in the Business Continuity Solution Series.


Information Security solutions BSI's Information Security website


Status and Impact of ITIL Refresh (aka v3) If you are like most IT executives and professionals in the US, you have heard the industry buzz around “ITIL” and “ITSM” in the last 2-4 years.


ISO/IEC 20000 – The ITSM Standard – Why Should You Care? About ISO/IEC 20000 ISO/IEC 20000, formerly known as BS15000, is the world’s first Service Management standard which is internationally recognized through the ISO certification scheme.


ANTIVIRUS SOFTWARE AND DISK DEFRAGMENTATION For years, we’ve received anecdotal data from Diskeeper® customers that one of the benefits of using Diskeeper to handle file and free space fragmentation on their desktop systems was a significant reduction in the time it takes to conduct virus scans.


File Fragmentation, SANs, NAS and RAID This document will explain the behavior and benefit of implementing Diskeeper defragmentation software with intricate modern hardware technologies such as RAID, NAS and SANs.

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